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1-866-479-4462
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Penske
Truck Leasing Fuel & Lube Helpdesk FAQ's |
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| Question:
Why should I call the helpdesk? |
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| Answer:
The helpdesk was established to provide technical
support and service for the precise types of equipment
that are found in a Penske shop. When a call comes
into the helpdesk, it is logged in the Service Database
so it can then be tracked and followed in the future.
Should you require the assistance of a Service Contractor,
the Helpdesk will dispatch a contractor that is
specialized to work on the equipment at Penske shops
at a negotiated labor and material rate. Thus, saving
you and Penske valuable time and money. |
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Question:
What kind of calls should be placed with
the helpdesk? |
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| Answer:
Any calls pertaining to the operation of your entire
fuel and lubrication operation. For example, the
PetroVend POS, Gasboy dispensers, LC meter stands,
Veeder-Root tank monitor, Graco lube equipment to
the lines, tank manways, nozzles, hoses, etc. |
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| Question:
How quickly can I expect to get service? |
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| Answer:
Depending on the nature of the call, a technician
may attempt to troubleshot the issue with you over
the phone. Please assist him as it may eliminate
the need for a service contractor to make a site
visit. However, should it become a necessity, the
phone technician will dispatch the designated Service
Company to perform service. Depending on the severity
of the issue, the Contractor will be given a timeframe
of 4 hours, 24 hours or 72 hours. Should a technician
not show up within this timeframe or the problem
worsen, please call the Helpdesk to inform them
and the call will be expedited. |
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| Question:
What are the Helpdesk
hours? |
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| Answer:
The Helpdesk offers support 24 hours a day, 7 days
a week. However, during the hours of 7:00 am through
4:30 pm EST, a trained technician will provide assistance.
After 4:30 pm, the helpdesk number transfers to
after hours service where, if needed, a Service
Contractor will be dispatched. Therefore, if you
are looking for technical assistance over the phone,
it is requested you do so during the hours of 7:00
am through 4:30 pm EST. |
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| Question:
Where does the invoice
go? |
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| Answer:
All invoicing for calls that originate through the
Helpdesk come from the Service Contractor to PWI
directly. PWI then reviews every invoice to ensure
they are within the negotiated guidelines. At the
end of every month, the calls are accumulated and
forwarded to Corporate for further review and then
allocated to each facility. |
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Copyright PWI, Incorporated 2010
Please send questions & comments to Webmaster@pwiinc.com |
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